Welcome to the website ReverbNation.com (the "Site") and related platforms (including ReverbNation mobile applications), products, and services available on or from the Site and mobile applications (the "Services") are owned and operated by ReverbNation, LLC (together with its affiliates, successors, and assigns hereinafter referred to as "our", "we", "us", or "ReverbNation").
The Site is a music-oriented content and information website that connects musical artists with venues, festivals, opportunities, brands, publishers, labels, and fans. Registered users may post music, sound recordings, musical works, compositions, videos, photographs, pictures, graphics, names, likeness, images, biographical information, and other information or materials owned and/or created by them and can view each other's profiles ("Profiles"), communicate with each other, share photos, post comments, and describe their interests.
ReverbNation cares about online privacy and wants you to know how we collect, use and share and protect information about you and the choices you have regarding our use of your information. If you have any questions concerning this Privacy Notice, please email us at firstname.lastname@example.org. We may change or add to this Privacy Notice from time-to-time, so we encourage you to review it periodically.
This Privacy Notice applies to the collection of personal information from users of the Site and Services, including any updated and new products or services that may be offered in the future by ReverbNation. It relates to information we collect from you, including personally identifiable information (also referred to as "PII") and information that does not identify you personally. PII may include, for example, some or all of the following: your name, mailing address, email address, telephone number, mobile phone number, passwords, credit/debit card information, and username and password.
This Privacy Notice is incorporated into and subject to our General Terms and Conditions that apply to use of this Site. Where permitted by law, by using the Services and this Site, you consent to our General Terms and Conditions and Privacy Notice, including our use and disclosure of your PII as stated in this Privacy Notice, whether or not you register with the Site.
We may collect, use, share, store, or otherwise process your PII when you provide consent to do so, and/or as necessary to provide Services that are subject to terms you have accepted, such as our General Terms and Conditions. We may process your personal data when necessary to comply with legal obligations, or for purposes of pursuing legitimate interests (such as providing products and Services, improving the Services and the Site, performing internal analytics, preventing fraud, enforcing legal claims, and security purposes) if doing so is consistent with your rights and appropriate to the context.
Information You Provide to Us
We may collect the information that you directly provide to us, such as when you enter it on a Site web page, or include it in an email that you send to us. This type of collection often occurs through our business support processes, and may include, but is not limited to, information such as:
Account Creation Process
When users register with the Site, ReverbNation may collect user-submitted information such as artist or band name, primary genre, country, zip/postal code, city and state, email address, telephone number, and password.
Profile information, including users' pictures and names, may be displayed and publicly viewable to people in order to facilitate user interaction in the ReverbNation social networking community.
Where we may ask you to provide your name, billing information including credit or debit card number, or permit you to log-in directly to your PayPal account to process a purchase. In certain instances, we may request your address.
Technical and Customer Support Processes
Where we may ask you to provide contact information and information related to the issue you are contacting us about.
Services Features and Delivery of Services
We may collect the information that you provide by entering it into certain Service features. For example, when you want to submit images, artist name, email address, etc. which we collect and then display for you in the relevant Services as necessary. Likewise, when you use other features such as Digital Distribution Services, FanReach, Promote It, Site Builder, eCommerce, blogs, newsletter sign ups, submit to Opportunities, surveys, or user-generated content we may first collect the information you enter into the feature.
From time to time, an Opportunity Promoter may sponsor an opportunity, or promotion through the Site. Users may be asked to provide PII including name, email address or address or to answer questions in order to participate. ReverbNation may transfer PII to certain Opportunity Promoters that you have requested to receive information from or to whom you directed us to share your information in order to avail yourself of the applicable Opportunity.
Information Collected to Process Royalty Payments
In the event you earn royalties which may be payable to you via your ReverbNation Credit Account, we may request that you provide certain tax information and completed tax forms in order to process payment of such royalties. Information requested may include name, physical address, social security number, ITIN, date of birth, etc.
Information Collected Via Questionnaires
We may also collect information via market research questionnaires you may respond to in order to gain a better understanding of our customers and thus provide more valuable service. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites and Internet services are of most interest to them.
Automatic Information Collection
We may also automatically or passively collect information about your use of our Services. For example, data collected in this manner may include, but is not limited to:
Web browsing, network or service usage data, such as browser type, internet service provider (ISP), IP address, referring/exit pages, operating system, date/time stamp, and clickstream data. This data is used to improve the website services, to analyze trends, to administer the Site, to track users' movements around the Site to gather information about our user base as a whole and for security and monitoring purposes.
Network connected hardware (e.g. computer, or mobile device) data, such as a unique device identifier, type, model, version, error related data, status, capability, configuration, functionality, performance data, and connection type.
Mobile Device Information
In cases where you use a mobile device to access our Sites, Services, or use our mobile applications, we may receive information about the location of your device. We may use this information to develop, deliver, and improve our products, services, and other offerings.
Including display frequency, duration, location, or viewing software, or identifier.
Technologies used in our Services to passively collect such information may include:
Pixel tags are tiny graphic images - to tell us what parts of the Site have been visited or to measure the effectiveness of searches users perform on the Site. Pixel tags also enable us to send email messages in a format that customers can read. And they tell us whether emails have been opened to assure that we are only sending messages that are of interest to our users.
Programming code that is temporarily downloaded onto a device, and is active only while you are connected to our website, and is deactivated or deleted thereafter.
In addition, our Services may use a variety of other hardware or software specific technologies that automatically collect information.
Information We Receive From Third Parties
We may also supplement the information that we collect with information that we obtain from digital ad network vendors, or SNSs (defined below) which you may choose to integrate with the Services. We may combine the information we receive from these third parties with the information we directly collect.
We may use or disclose PII listed above that we collect for one or more of the following business purposes and commercial purposes:
We may share your information, including your PII, with other parties including, but not limited to, as follows:
We may share your information within ReverbNation for purposes related to providing you with content, products, or services, including software applications; community administration or development; to support various business processes; security; and research and development.
Service Providers to ReverbNation.
With persons or companies that we retain to carry out or provide support to business operations, including vendors for email delivery services, payment processing, metrics, website analytics, image processing services, surveys, digital distribution, customer support, third party analytics, marketing surveys, event tracking, analytics, user authentication, hosting, CDN services, and digital ad network services.
With third parties, such as: Third party providers of services, vendors, opportunity promoters, tax authorities, and third parties with whom we are jointly delivering services or features.
Publicly Accessible Software Features
Certain elements of your personal information and certain information about your use of our Services are publicly accessible via the provided Services, e.g. your purchase of digital advertising and/or digital distribution will cause your artist name, images, music files, genre, and related information to be displayed at your request on the internet.
Please be aware that whenever you voluntarily post public information to Chat Rooms, Profiles, Message Boards or any other Public Forum, that information can be accessed by the public and can in turn be used by those people to send you unsolicited communications. We are not responsible for the PII you choose to submit and make publicly available on the Site. Please think before you post any PII online.
If you follow a link provided on the Site to a third-party website.
If you choose to "share" content or to otherwise post information from or via our Services to a third-party website, feature or application, that information will become public and the third party web site may have access to information about you and your use of our Services. Likewise, other users may use these same features to share information about you. We are not responsible for how you use or publish personal data through these or similar features, or how third parties use the features to share information.
Law Enforcement, Judicial, Administrative, or Regulatory Disclosures.
When we believe in good faith that the law requires disclosure or that disclosure is necessary to protect or enforce the rights, property, safety, or security of ourselves or others.
In connection with sale of the applicable ReverbNation business, a portion of the business, or certain stock and/or assets, or a corporate merger, consolidation, restructuring, or other corporate change including, without limitation, during the course of any due diligence process.
ReverbNation may disclose personal information to any third party if it believes that disclosure is necessary: (1) to conform to legal requirements or to respond to a subpoena, search warrant or other legal process received by ReverbNation, whether or not a response is required by applicable law; (2) to enforce the General Terms and Conditions or to protect our rights; or (3) to protect the safety of members of the public and users of the Services.
We retain your PII for as long as we reasonably need it to fulfill the purposes described in this Notice, comply with our legal obligations and policies, resolve disputes, and enforce our agreements.
Site Cookie Preference Center: You can exercise Site preferences about what cookies are served on our Site by visiting our Site cookie settings preference center, available here: Cookie Settings.
Our Site does not respond to "do-not-track" settings in users' web browsers at this time. However, there are various ways to opt out of interest-based advertising, such as TRUSTe's Ad Choices, the Network Advertising Initiative's Consumer Opt-Out Page, or you can also visit Google's Ad Settings to manage the ads Google serves. Third parties may collect PII about your online activities over time and across different websites when you visit our website.
Our social features promote and facilitate interaction among our Site users, such as by allowing our users to promote a show or band via separate social networking sites.
The information you allow ReverbNation to access varies by Service and application and SNS, and it is affected by the privacy settings you and your friends establish at the SNS. You can find out more about these settings at the SNS where you access our applications.
If you choose (opt in) to use one of our social features, you may be asked to log into a SNS, such as Facebook, through our application. The SNS may provide ReverbNation with the following information:
We may link this data to a user ID that ReverbNation assigns to you. When a SNS sends us the user IDs and names of your friends, we check to see which of your friends also have chosen to use the same ReverbNation social feature you selected.
You are never required to use ReverbNation's social features in order to use our Site, Services, or applications.
While using ReverbNation, users may link to or embed their YouTube videos to their ReverbNation profiles. By electing to link to or embed YouTube videos to your profile we will utilize YouTube's API Services and you agree to be bound by the applicable YouTube Terms of Service. In addition to our normal procedure for deleting stored data, users can revoke our access to your data via the Google security settings page.
ReverbNation may use a user's email address to send updates, a newsletter or news regarding the Services. ReverbNation may send email messages which use a "click-through URL" linked to content on the Site. When a user clicks one of these URLs, they pass through our web server before arriving at the destination web page. If you prefer not to be tracked simply avoid clicking text or graphic links in the email. Users who no longer wish to receive promotional messages or updates may choose not to by opting-out. To opt-out, simply unsubscribe via the unsubscribe mechanism in the footer of the applicable email, or log-in to your user Account to manage your email preferences, and click the appropriate box to disable the notification emails you no longer wish to receive. All notification emails and ReverbNation newsletters also include the above instructions for opting-out of those communications in the future. Note that users who have opted-out of promotional messages or updates may still receive email messages from ReverbNation where necessary to provide a service you have requested or where necessary to inform you of critical information relating to your use of the Site.
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. For example, we use encryption technology to protect certain information, such as passwords. Please note that no method of electronic transmission or storage is 100% secure, however, and ReverbNation cannot guarantee the security of user account information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of member information at any time. Users are urged to also take precautions to protect their PII by changing passwords often using a combination of letters and numbers, and using a secure web browser. For additional help with password security, we also recommend password management tools like 1Password and LastPass.
Except as otherwise required by law, if your account is closed for any reason, you will no longer have access to data, messages, files, or other material you uploaded to the Site and that any closure of your account may involve deletion of any content stored in your account for which ReverbNation will have no liability whatsoever. ReverbNation, in its sole discretion and as permitted or required by law, may retain some or all of your account information.
Our Site and our Services are oriented toward a general audience and intended to be accessed and utilized by adults only.
We do not knowingly seek or collect personal information from users under the age of 13.
ReverbNation is a website operated from the United States by a company headquartered in the United States. If you are located outside of the United States, please note that the information you provide to us will be transferred to the United States and governed by applicable U.S. laws and regulations and this Privacy Notice. The applicable laws in the United States regarding the processing of data (personal or otherwise) may be less stringent than the laws in your country.
When we transfer PII for any of the purposes identified in this notice from the European Economic Area ("EEA"), United Kingdom ("UK"), or Switzerland to another party located outside of the EEA, UK, or Switzerland, we will rely on a legal framework that provides appropriate safeguards, which could include obtaining your consent for such data transfer, the standard contractual clauses adopted by the European Commission, or another framework deemed adequate by the European Commission. In cases where we transfer your PII pursuant to your consent, you may contact us by email to email@example.com to request that your consent be withdrawn.
This section sets out rights applicable only to PII of individuals located in the EEA, UK, or Switzerland, and our obligations regarding their PII.
If you are located in the EEA, UK, or Switzerland, then you may have the right to restrict or object to our processing of your PII. The right to restrict processing arises only in limited circumstances, for example, if you think we are processing inaccurate information. In addition, if we are required to restrict processing but the requirement is temporary, we may not be permanently obligated to adhere to your request. We will, however, let you know when the restriction is lifted. In cases where our basis for processing your information is the satisfaction of our legitimate interests (e.g., fraud prevention), you may object to our processing. However, we will decline your request if our interest in continuing to process your information is sufficiently compelling to legally override your interest in the request, or our processing is necessary to establish, exercise, or defend a legal claim. You also may prevent us from sending direct marketing at any time without limitation. To request a restriction or to object to processing, please submit your request by sending an email to firstname.lastname@example.org.
Individuals located in the EEA, UK, or Switzerland may also have the right to obtain their PII so they can transfer it to another party, or ask us to do so on their behalf, which we will do when technically feasible. This right is limited, and only arises when our processing of your information is automated and based on your consent or our terms and conditions. To exercise this right, please submit your request by sending an email to email@example.com.
The European Union's General Data Protection Regulation and other countries' privacy laws provide certain rights for data subjects. A good explanation of them (in English) is available for example on the website of the United Kingdom's Information Commissioner's Office. If you are located in the EEA, UK, or Switzerland: you may have additional rights to request access to, correction of, erasure of, or the transfer of your personal information, as well as the right to object to or restrict the processing of your personal information. You may exercise these rights, if applicable, by contacting us as described in the Contacting the Site section of this Policy. You may also have the right to lodge a complaint with an EEA, Swiss, or UK supervisory authority, as applicable.
This section of the Privacy Notice applies only to consumers who reside in the State of California ("consumers" or "you"), and generally to the personal data of a particular consumer or household ("California Personal Information"). However, California Personal Information does not include, and this notice does not apply to:
This section of the Privacy Notice applies only to the extent we direct the purposes and means of California Personal Information processing and otherwise qualifies as a "business" under the California Consumer Privacy Act of 2018 ("CCPA"). It does not apply to information we collect, disclose, or otherwise process as a "service provider" under CCPA on behalf of our customers and business partners.
We may have collected the following categories of California Personal Information from consumers in the last 12 months:
We obtain the categories of California Personal Information that we collect as indicated above from the following categories of sources:
We may use or disclose the categories of California Personal Information listed above that we collect for one or more of the following business purposes and commercial purposes:
We may share your California Personal Information with the following categories of third parties:
Disclosures of California Personal Information for a Business Purpose in the Preceding 12 Months
In the preceding 12 months, we may have disclosed California Personal Information for a business purpose as follows:
Sales of California Personal Information
In the preceding 12 months, we have not sold California Personal Information. We do not sell your California Personal Information, and we do not have actual knowledge that we sell California Personal Information of consumers under 16 years of age.
The CCPA provides consumers with specific rights regarding their California Personal Information. This section describes those rights and explains how to exercise those rights.
You may designate an authorized agent to submit requests on your behalf through a valid power of attorney in certain circumstances or through signed written permission that authorizes the agent to act on your behalf. We may mandate additional requirements when requests are submitted through an authorized agent, such as, requiring the submission of signed written permission for the agent to act on your behalf, requiring you to verify your identity directly with us, and/or otherwise requiring you to confirm the authorized agent's permission to act on your behalf directly. You may also make a verifiable consumer request on behalf of your minor child.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. Your request must provide information sufficient to permit us to reasonably verify you are the person about whom we collected California Personal Information, or an authorized representative of that person. In order to verify your request, we may require you to originate your request from the primary email address associated with your ReverbNation profile. Your request also must include sufficient detail for us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with California Personal Information if we cannot verify your identity or authority to make the request and confirm the California Personal Information relates to you.
Making a verifiable consumer request does not require you to create an account with us. However, if you have a password-protected account with us we consider requests made through that account sufficiently verified when the request relates to California Personal Information associated with that specific account.
Any disclosures we provide will only cover the 12-month period preceding our receipt of the verifiable request. If we cannot fulfill, or are permitted to decline, your request then we will alert you or your authorized representative. For data portability requests, we will select a format to provide your California Personal Information that is readily usable.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision, and we reserve the right to either refuse to act on your request or charge you a reasonable fee to complete your request if it is excessive, repetitive, or manifestly unfounded.
California's "Shine the Light" law permits California residents who have an established business relationship with us to request certain information regarding our disclosures of their personal information (as defined by that law) during the preceding year, if any, to third parties for those parties' own direct marketing purposes. If you are a California resident who has an established business relationship with us and wish to exercise your rights under that law, please send your written request by mail to:
Attn: Legal Department - Privacy
P.O. Box 594
Morrisville, NC 27560
United States of America
Phone: 919-321-2268 (US)
Please include the full name and contact information for your ReverbNation account in your request, and include the statement "Your California Privacy Rights" in the subject field of your letter or email. Please allow thirty (30) days for a response.
If you have any questions about this Privacy Notice, the practices of this site, or your dealings with this site, please contact us at: firstname.lastname@example.org. Physical inquiries can be sent to the following address:
Attn: Legal Department - Privacy
P.O. Box 594
Morrisville, NC 27560
For individuals who reside in the European Economic Area or Switzerland, if you have any questions about this Privacy Notice, the practices of this site, or your dealings with this site, please contact us at: email@example.com. Physical inquiries can be sent to the following address:
BM Data Services Ltd
40 Oxford Road
Attn: James Simpson
Data Protection Officer
ReverbNation is headquartered in North Carolina, in the United States. ReverbNation has appointed an internal data protection officer for you to contact if you have any questions or concerns about ReverbNation's personal data policies or practices. If you would like to exercise your privacy rights, please direct your query to ReverbNation's Data Protection Officer. ReverbNation's data protection officer's name and contact information are as follows:
P.O. Box 594
Morrisville, NC 27560
Any disputes regarding this Privacy Notice are subject to our General Terms and Conditions and will be governed by the laws of the State of North Carolina, applicable to agreements made and performed there.
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