tag:reverbnation.com,2007:blog-322961 2010-02-19T22:07:21-05:00 Shit-House Elves http://www.reverbnation.com/images/logos/reverbnation100x65white.gif tag:reverbnation.com,2007:blog-322961.post-364913 2010-02-19T22:07:21-05:00 2010-02-19T22:07:21-05:00 Especially those of us who are recording/producing music!<br/><br/>MY EMAIL TO BUFFALO:<br/><br/>DEAR PRODUCERS OF CRAP 3RD RATE PRODUCTS<br/> <br/>About a year or so ago I purchased a HD-CEU2 Series USB 2.0 External Hard Disk with TurboUSB.<br/>I have just been to your website and found that there is an issue with this drive.... too late!<br/>I cannot access my drive and it tells me it needs to be formatted. I have updated the driver from your site as recommended, but its too far gone.<br/> <br/>I used this HD as a back up for over 7 years worth of family photos as well as music and movies. The latter 2 can be replaced but the photo's cannot.<br/>There are also quite a few legal documents I require that need recovery.<br/> <br/>As I said, this drive was my back up, and a few weeks ago my primary HD crashed and burned beyond repair! I lost my main AND my back up in under a month!<br/> <br/>I spoke to a supposed "customer" support service who told me it is not Buffalo's problem and that if I could recover my data then he would "EAT HIS SHIRT" . <br/>GREAT CUSTOMER SERVICE!<br/>I will be sure to blog this on multiple web sites and let everyone know NOT to use Buffalo products as they are faulty shit and they don't care.<br/> <br/> <br/>I think that because Buffalo have admitted this is an error with the drive itself, and NOT a user error, that such a program should be supplied free of charge.<br/> <br/> <br/> <br/>Leith<br/> <br/> <br/>http://www.buffalo-asia.com/press_releases/ar_20090202.html<br/><br/>February 2, 2009<br/><br/>Thank you for your continued interest and support of Buffalo products.<br/><br/>Buffalo Inc. (Buffalo) has discovered that early firmware versions of its product, DriveStation HD-CEU2, may show unintended behavior in combination with certain hibernation or standby modes on connected PCs. In rare instances the DriveStation may become unavailable and/or data may be rendered inaccessible.<br/><br/>To prevent encountering such a situation with your drive, we encourage all owners of the affected DriveStation products (listed below) to promptly visit the following link (http://www.buffalo-asia.com/cgi-bin/support/download.cgi?country=ar&id=209) to download a self-installing firmware update that should fix the situation going forward.<br/><br/>In addition, Buffalo recommends that you periodically update your products to ensure that you are running the latest version firmware available.<br/><br/>Units that may be affected are the DriveStation HD-CE320U2, HD-CE500U2, HD-CE640U2, HD-CE750U2, and HD-CE1.0TU2.<br/><br/>If you have any other questions or concerns, please contact our Customer Service department through our web site or at 1.300.761.310 24/7 in Australia.<br/><br/>We thank you for choosing Buffalo products, and look forward to providing you with quality storage, networking and memory solutions in the future.<br/><br/>Buffalo Inc.<br/>AP Sales Department https://www.reverbnation.com/rss/blog_comments364913